Proceeds from sales are reinvested back into Trinity College Dublin to support the academic mission of the university.

Returns Policy

We are happy to accept items returned to us within 28 days of purchase. We will refund your credit or debit card once the items are received and processed. Items returned to us after the 28 day period will be eligible for an exchange/credit. Any returns received outside this time frame may be considered at the discretion of Trinity College Dublin. Items must be returned to us in the condition they were shipped. They must be in an unused and perfectly saleable condition (unless defective when shipped). Trinity College Dublin reserves the right to refuse a return if it’s determined that an item has been worn and then returned for any reason other than being faulty. If any item is damaged on delivery, please return to Trinity Gift Shop for immediate replacement or refund.

When Returning A Product

If you are not completely satisfied with your purchase simply return the item or items for free to us in their original condition within 28 days of receipt, this is extended to 48 days between November 1st and January 31st

We strongly recommend customers check their orders upon receipt, prior to disposing of any packaging. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.

Return delivery costs on any non-damaged or non-flawed returns will be the responsibility of the customer. Please note that the item(s) are your responsibility until they reach our offices. We will process your refund/exchange as soon as we receive your package. We advise you to retain proof of postage.

How To Submit Your Returns Request

We endeavor to make the process of organising returns as simple as possible. Our process for submitting your Returns Request differs slightly based on your location. Please select the most appropriate option based on your location from the options below.



Rest of World Customers 

For customers located outside of the European Union and the United Kingdom wishing to submit a Returns Request, please email gifts@tcd.ie and we will process your return for you.


Refund

You will get a full refund of the total purchase amount (incl. value of the goods, shipping costs (most economical service offered), payment costs, etc.), when returning the complete order (no partial order). Refunds are paid to your bank or credit card account within 14 days after receiving the returned products.

What Happens if I Return a Gift Sent by International Delivery?

We can offer you a refund for the item as long as you're named on the order as the recipient. Otherwise, we'll need permission from the bill payer. Please contact us at gifts@tcd.ie and we can discuss your options.

Return Address

WEBSITE RETURNS

Trinity Gift Shop Online Office
Hamilton Building
The University Of Dublin Trinity College
College Green
Dublin 2
D02 W272