We are happy to accept items returned to us within 28 days of purchase. We will refund your credit or debit card once the items are received and processed. Items returned to us after the 28-day period will be eligible for an exchange/credit. Any returns received outside this time frame may be considered at the discretion of Trinity College Dublin. Items must be returned to us in the condition they were shipped. They must be in an unused and perfectly saleable condition (unless defective when shipped). Trinity College Dublin reserves the right to refuse a return if it’s determined that an item has been worn and then returned for any reason other than being faulty. If any item is damaged on delivery, please return to Trinity Gift Shop for immediate replacement or refund.
We strongly recommend customers check their orders upon receipt, prior to disposing of any packaging. All original product packaging must be returned. Please package your return securely. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.
Return delivery costs on any non-damaged or non-flawed returns will be the responsibility of the customer. Please note that the item(s) are your responsibility until they reach our offices. We recommend that you use the registered post option from An Post or similar from your courier company.
Please email us at firstname.lastname@example.org and we will email you returns documentation. This documentation details everything you need in order to return or exchange your purchases.
Fill out the required fields on the sheet, including whether you are returning or exchanging your purchases and the reason for your return/exchange. Place the returns information sheet along with the purchases to be returned into your returns package and send it back to us. We will process your refund/exchange as soon as we receive your package. We advise you to retain proof of postage.
We can give you a refund for the item as long as you're named on the order as the recipient. Otherwise, we'll need permission from the bill payer. Please contact us at email@example.com and we can discuss your options.
c/o Trinity Gift Shop
Trinity College Dublin